Plum Devon Ltd

Have been using Plum Devon for years. Always reliable and good value.

Positive

Professionalism

Services

Plumbing leak detection, Shower installation

I didn’t but parents did. Fabulous!

Positive

Responsiveness, Punctuality, Quality, Professionalism, Value

Great plumber

Initially we employed Scott back in October last year 2022 to relocate our boiler from the back bedroom to our kitchen. I was impressed with Scott from the onset - he seemed honest and gave us solutions where other plumbers shied away he was proactive and reasonably priced. We agreed a price and start date and he was punctual and tidy. The job as sometimes do, over ran and there were a few issues that were overcome. We had given Scott our home keys as we were at work and trusted him to come and go. Two days before the job ended he sends an invoice with an extra £395 that wasn’t agreed or discussed asking for payment. Having ran businesses for many years I questioned the invoice as we have agreed a job price. Also I reminded him that usually you send an invoice once the job is completed to the customer satisfaction. Emails went back and forth and he agreed to give me £100 discount as a NHS employee (fair enough) he was paid the new amount minus the £100 as a good Will gesture - he had held my house keys and gas safety cert until I made payment. I had never said I wasn’t paying I had only questioned the amount When testing new boiler in the new location that evening it was clear that Something was clearly wrong as the heaters were warm but not hot and the back bedrooms was freezing. We bled the radiators on several occasions with no improvement. He came back (after holding our house keys to ransom) to added some extra pipe to improve the pressure- fair enough! That helped a bit but after 2 days the same thing. Back bedrooms freezing and radiators just warm not hot. We tried for months to get back in touch sending emails , texts , voicemails to ask if he could look at the boiler /radiators again. No replies to this day. His voicemail stated he was off sick until January 2023 and so we left it until he was better. I’ve tried this week for some response and nothing even though he has read my what’s app messages. I was never rude to him and all I asked for was call back and some advice. My bedroom is cold I have severe arthritis and I’m in agony. I’m over £1400 down and my bedroom is freezing ! It seems he’s not off ill as Google reviews show he has been working only a few weeks ago ! I hate giving bad reviews. I’m a reasonable person and have given Scott reasonable time to communicate with me and resolve this issue. Absolutely disgusting behaviour. Amendment ** I’ve had a second opinion and the boiler install is of good workmanship but the issue is there is damage to the valve and radiator in the bedroom which may be the issues. Perhaps this is why he isn’t responding. Either way good communication is essential when running a business. It seems it may be a quick fix but the hassle and pain has caused could have all been avoided. I have reflected the poor communication in giving 2 stars. If he had came bad and fixed the issue it would have been 5 !

Negative

Professionalism